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Exam Code: 132-S-712.2

Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam

Updated: Jul 26, 2026

Number: 62 Q&As with Testing Engine

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Avaya 132-S-712.2 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Specialist: Avaya Proactive Contact Solutions Design Elective Exam
Exam Number:	132-S-712.2
Passing Score:	70%
Real Exam Qty:	62
Exam Duration:	90 minutes
Related Certifications:	Avaya Proactive Contact Implementation Avaya Contact Center Design
Available Languages:	English
Exam Price:	$125 USD
Exam Format:	Multiple Choice, Multiple Response
Certificate Validity Period:	2 years
Recommended Training:	Avaya Proactive Contact Design Training
Exam Registration:	Avaya Learning Center Registration
Sample Questions:	Avaya 132-S-712.2 Sample Questions
Exam Way:	Online test via Avaya Learning Center
Pre Condition:	Avaya business partner or associate access recommended; basic knowledge of Avaya contact center solutions
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 132-S-712.2 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Dialing Strategy & Campaign Design	20%	- Predictive, progressive, preview dialing modes - Compliance and regulatory requirements - Call blending and agent resource utilization - Campaign configuration and management
Topic 2: Solution Design & Sizing	25%	- Hardware and software sizing guidelines - High availability and redundancy design - Capacity planning and call volume modeling - Scalability and future expansion
Topic 3: Proactive Contact Architecture & Components	30%	- Network and communication protocols - Server and software components - System overview and functional modules - Database and storage design
Topic 4: Integration & Interfaces	15%	- CTI and third-party application interfaces - Integration with Avaya Aura and contact center platforms - Data import/export and reporting integration
Topic 5: Security & Operational Considerations	10%	- Access control and user management - System security and data protection - Backup, recovery and disaster recovery planning

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