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Exam Code: 1Z1-1064

Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials

Updated: Sep 17, 2026

Number: 76 Q&As with Testing Engine

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Oracle 1Z1-1064 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Engagement Cloud 2019 Implementation Essentials
Exam Number:	1Z0-1064
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Response
Certificate Validity Period:	Typically 18–24 months (Oracle certification validity may vary)
Related Certifications:	Oracle Engagement Cloud Certification Track Oracle CX Sales Cloud Implementation Specialist
Recommended Training:	Oracle University Training
Exam Registration:	Oracle Certification Registration Pearson VUE Oracle Exams
Sample Questions:	Oracle 1Z1-1064 Sample Questions
Exam Way:	Online proctored or testing center (Pearson VUE)
Pre Condition:	No formal prerequisites required, but familiarity with Oracle Cloud applications and CRM concepts is recommended.
Official Syllabus URL:	https://education.oracle.com

Oracle 1Z1-1064 Exam Syllabus Topics:

Topic	Details
Topic 1	Use Tools Used To Configure And Customize Engagement Cloud Advanced Configuration, Integration And Analytics
Topic 2	Describe DCS Enablement Activities (Profiles, Roles, Authentication) Enable Engagement Cloud Features
Topic 3	Implement An SR Assignment Mapping Describe Common SR Processing Activities
Topic 4	Perform Email Set Up A-Ctivities (Inbound Setup, Outbound Setup, Templates) Configure CTI Notifications
Topic 5	Identify Mechanisms Of Engagement Cloud Customization Configure A Service Catalog
Topic 6	Describe DCS Components (Products, Contact, KM, SR Creator, Admin) Customize A DCS Application
Topic 7	Configure Agent Notifications Omnichannel Communications Identify Common SR Searches
Topic 8	Digital Customer Service (DCS) Use Functional Setup Manager (FSM) Set Up SR Creation And Handling
Topic 9	Explain Engagement Cloud Integration Architecture And Mechanisms Describe CTI Integration Architecture
Topic 10	Configure A Service Request Category Identify KM Enablement Activities

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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