Oracle 1Z1-993 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Use Tools Used to Configure and Customize Engagement Cloud
- Explain Engagement Cloud Integration Architecture and Mechanisms
|
| Topic 2 | - Use Tools Used to Configure and Customize Engagement Cloud
- Explain Engagement Cloud Integration Architecture and Mechanisms
|
| Topic 3 | - Describe Entitlement Concepts (coverage, milestones)
- Manage Milestones
- Set Up Standard Coverage, Default Coverage
|
| Topic 4 | - Identify Common SR Searches
- Configure a Service Catalog
- Implement an SR Assignment Mapping
- Identify KM Enablement Activities (products
- categories, security, features)
|
| Topic 5 | - Describe DCS Architecture Components (themes, templates, pages), Enablement Activities (profiles, roles, authentication), Components (products, contact, KM, SR creator, admin)
|
| Topic 6 | - Modify an Analytics Report
- Describe the Engagement Cloud Security Model
- Use Functional Setup Manager (FSM)
|
| Topic 7 | - Perform Email Set Up Activities (inbound setup, outbound setup, templates)
- Describe CTI Integration Architecture
- Configure CTI Notifications, Media Toolbar
|
| Topic 8 | - Describe Analytics Concepts (infolets, subject areas, queries)
- Perform File-Based Import and Export
- Modify an Analytics Report
|
| Topic 9 | - Perform File-Based Import and Export
- Describe Analytics Concepts (infolets, subject areas, queries)
|
Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993
Oracle 1Z1-993 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Engagement Cloud 2018 Implementation Essentials |
| Exam Number: | 1Z0-993 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 55 |
| Available Languages: | English |
| Related Certifications: | Oracle CX Sales Cloud
Oracle Engagement Cloud Implementation Specialist |
| Exam Duration: | 120 minutes |
| Recommended Training: | Oracle Engagement Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1Z1-993 Sample Questions |
| Exam Way: | Online proctored or test center delivery |
| Pre Condition: | Recommended knowledge of Oracle Cloud applications and basic CRM concepts. |
| Official Syllabus URL: | https://education.oracle.com |
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