Oracle 1z0-1038-22 Exam Overview:
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Set Up Navigation, Permissions and User Accounts
- Describe standard text and variables
|
| Topic 2 | - Service Console Core Features and Access
- Generate outreach and feedback
|
| Topic 3 | - B2C Service Service Console Extensions
- B2C Service Products and Services
|
| Topic 4 | - Create queues, assignments, and standard application menus
- Configure Products, Categories, and Dispositions
|
| Topic 5 | - Processes between Customers and Agents
- Describe Core Business Objects
|
| Topic 6 | - Create Enhanced Business Rules
- B2C Service User Interface and Processes
|
| Topic 7 | - Create workspaces for the Browser User Interface
- Perform an initial setup and set up the Service Console
|
| Topic 8 | - Configure Service Level Agreements
- Explain configuration settings
|
| Topic 9 | - Perform export
- import with Element Manager
- Describe Service Level Agreements
|
Reference: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22
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