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Exam Code: 1z1-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Aug 01, 2026

Number: 77 Q&As with Testing Engine

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Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

Oracle 1z1-562 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Utilities Customer Care and Billing 2 Essentials
Exam Number:	1Z0-562
Exam Format:	Multiple Choice, Multiple Response
Real Exam Qty:	60-80
Related Certifications:	Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist
Certificate Validity Period:	Oracle certification validity policy applies
Exam Duration:	120 minutes
Available Languages:	English
Passing Score:	Unknown
Exam Price:	USD 195
Sample Questions:	Oracle 1z1-562 Sample Questions
Exam Way:	Pearson VUE Test Center or Oracle-authorized testing delivery where available
Pre Condition:	Oracle recommends experience with Oracle Utilities Customer Care and Billing implementation and administration. No mandatory prerequisite exam found.
Official Syllabus URL:	https://education.oracle.com/oracle-certification-path

For more info visit:

Oracle Utilities Customer Care and Billing 2 Essentials

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Oracle Education

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Oracle 1z1-562 Exam Syllabus Topics:

Section	Objectives
Metering and Usage Management	- Meter Configuration 1. Meter Configuration Types 2. Meter Types 3. Register Configurations - Meter Reads 1. Usage Processing 2. High and Low Validation
Collections and Credit Management	- Collections 1. Debt Classes 2. Collection Controls 3. Collection Processes
Use the Oracle Utilities Application Framework	- Business Objects 1. Business Services 2. Algorithms 3. Lifecycle Management - Scripts and Service Scripts 1. Framework Components 2. Script Configuration
Billing and Rate Processing	- Rate Structures 1. Rate Versions 2. Rate Schedules 3. Rate Components - Billing 1. Bill Segments 2. Cancel and Rebill 3. Bill Completion
Customer Information and Account Management	- Customer Management 1. Person Records 2. Account Records 3. Premises - Service Agreements 1. Service Point Relationships 2. Service Agreement Types
Payments and Financial Processing	- Payment Processing 1. Overpayment Management 2. Payment Distribution - Adjustments 1. Credit Notes 2. Financial Transactions
Navigate the Oracle Utilities Customer Care and Billing User Interface	- Control Central 1. Portals and Zones 2. User Preferences 3. Application Viewer

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