100% Oracle 1z1-981 Guaranteed Success With Testing Engine

Oracle 1z1-981 Exam Overview:

Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question #1

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a dollar symbol.
B. The column name starts with a lowercase alphabet.
C. The column name contains a space.
D. The column name contains a punctuation.
E. The column name contains an underscore.
F. The column name starts with a number.

Question #2

Which two statements are true about a disposition?

A. It can be linked to categories.
B. It can be linked to products.
C. It helps to identify the root cause of an incident.
D. It can be made visible on the Customer Portal.
E. It can be set to a maximum depth of three in hierarchy levels.

Question #3

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. No return events are listed in the incident workflow for the script to use.
B. The script beginning and ending buttons are not enabled for the script pages.
C. No exit or finished event is being triggered on the script pages.
D. The agents are not able to get to the pages where they can end the script.

Question #4

Which five practices deliver maximum reporting performance?

A. Filtering on standard fields that are indexed
B. Using index custom fields as filters
C. Using outer joins rather than inner joins when possible
D. Filtering on simple columns and not on expressions
E. Filtering on expressions and not on simple columns
F. Using the complex expression operator instead of the like operator
G. Using fixed filters whenever possible
H. Using the like operator instead of the complex expression operator
I. Configuring many-to-many joins
J. Providing default values for runtime filters
K. Providing values for runtime filters

Question #5

Which three statements are true about headers of custom process models?

A. They contain the version number of the PHP script.
B. The header section needs to be uncommented during testing.
C. The/QDntain the version number of the Connect Common Object Model.
D. They contain standard objects only.
E. The header section is always commented.
F. They list only the events that are supported by the code implementation.
G. They contain all possible events with the objects.

Solutions: