PDF Version DemoAvaya 3303 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Proactive Contact Implementation and Maintenance Exam 3303 |
| Exam Number: | 3303 |
| Related Certifications: | Avaya Proactive Contact Administration Avaya Contact Center Solutions Certification |
| Exam Duration: | Unknown |
| Passing Score: | Unknown |
| Certificate Validity Period: | Unknown |
| Exam Price: | Unknown |
| Exam Format: | Multiple choice, Scenario-based questions |
| Real Exam Qty: | Unknown |
| Available Languages: | English |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Certification and Training Portal |
| Sample Questions: | Avaya 3303 Sample Questions |
| Exam Way: | Typically delivered via Avaya-authorized proctored exam delivery (online or test center depending on region). |
| Pre Condition: | Recommended prior experience with Avaya Proactive Contact systems and contact center operations. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Topic 2: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 3: Operations and Maintenance | - System monitoring and management
|
| Topic 4: Installation and Configuration | - Campaign configuration
|
| Topic 5: Integration and Advanced Features | - Advanced dialing features
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. What does db_mgr script do?
A) It stops and starts the database
B) It removes all old and outdated files from the system.
C) It runs a backup of the database to DVD.
D) It rolls up the daily data into monthly statistics.
E) It copies calling lists to *.old.
2. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?
A) Agent Monthly Report
B) Agent Report
C) Administrative Report
D) Job Report
3. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)
A) If the Configurator is not running, access and runitfrom the Role Editor.
B) You configure the Supervisor applications using the Configurator.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) The Configurator needs to be started manually, the first time you run Health Manager.
4. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)
A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The calling list being used was downloaded and overwritten during calling.
C) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
D) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
E) The quota settings were not active for the job.
5. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?
A) carrier/phone service provider should suppress ANI from dialer
B) hard coding Automated Number Identification (ANI) on the Digital switch
C) calling party number (ANI) by record
D) calling party number by Job
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: A,B,C | Question # 5 Answer: C |
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