PDF Version DemoAvaya 3304 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Call Center Elite Implementation and Maintenance Exam |
| Exam Number: | 3304 (also referred to as 3304.1) |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2-3 years |
| Passing Score: | 700 out of 1000 or 70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | $125 USD (may vary by region) |
| Related Certifications: | Avaya Aura Call Center Elite Specialist |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-69 |
| Recommended Training: | Avaya Official Training: Implementing Avaya Aura Call Center Elite Avaya Documentation Library |
| Exam Registration: | Pearson VUE Registration Avaya Official Certification Portal |
| Sample Questions: | Avaya 3304 Sample Questions |
| Exam Way: | In-person at authorized Pearson VUE test centers or online proctored exam |
| Pre Condition: | No formal prerequisites; recommended: 1-2 years of experience with Avaya Aura platform and call center solutions |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100175255 |
How much 3304 Exam Cost
The price of the 3304 exam is $125 USD.
Reference: https://downloads.avaya.com/css/P8/documents/100175255
Certification Path
The Avaya Aura Call Center Elite Implementation and Maintenance certification path includes only one 3304 certification exam.
Who should take the 3304 exam
The Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Aura Call Center Elite Implementation and Maintenance Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam then he should take this exam.
Avaya 3304 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing & Feature Implementation | 20% | - Multichannel interaction management - Agent and supervisor features setup - Advanced call routing strategies |
| Topic 2: Maintenance & Troubleshooting | 15% | - System monitoring and health checks - Log analysis and fault isolation - Backup, restore and software updates |
| Topic 3: Services & Server Configuration | 25% | - Configuring application and communication services - Installation of core services - Integration with Avaya Aura Communication Manager |
| Topic 4: System Architecture & Overview | 15% | - Multichannel solution overview - Avaya Aura Call Center Elite components |
| Topic 5: Database Configuration | 25% | - Configuring Call Center Elite Multichannel databases - Database maintenance and optimization - Creating and managing ASMSDataX database |
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