PDF Version DemoAvaya 3306 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam |
| Exam Number: | 3306 |
| Related Certifications: | Avaya ACIS Avaya Contact Recording Avaya Quality Monitoring |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Sample Questions: | Avaya 3306 Sample Questions |
| Exam Way: | Proctored exam (typically Pearson VUE or Avaya authorized testing centers / online proctoring depending on region) |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic contact center/VoIP concepts |
Avaya 3306 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Recording Overview | - Architecture and components
|
| Topic 2: Quality Monitoring Features | - Reporting
|
| Topic 3: Installation and Implementation | - System setup
|
| Topic 4: Administration and Maintenance | - System administration
|
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
1. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?
A) Avaya CR License Code; System > License
B) Avaya CR License Code; Recorder Status > Ports
C) License Generation key; System > License
D) License Generation key; generation Setup > Recorder
2. Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?
A) CS2x00
B) AACC (only)
C) CS 1000
D) Communication Manager
3. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)
A) The Postgres database must already be configured
B) An ODBC DSN must be created for Enterprise Reporting
C) IBM Cognos 8 must already be installed
D) Quality monitoring must already be installed
4. For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose three)
A) eCorder directory
B) postgressql directory
C) Avaya Quality Monitoring Database
D) Avaya Quality Monitoring Windows Register key
5. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)
A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
B) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A,C,D | Question # 5 Answer: B,C |
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