Who should take the Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam
The qualification Avaya IXTM Workforce Engagement R15 Implementation and Maintenance Exam** is an internationally recognized certification which recognizes individuals who acquire it as skilled in Avaya Aura Maintenance 3316x i.e. Avaya Communication Server 1000. If a candidate/professional tries to boost career development strongly, he wants improved experience, expertise and talents. The qualification Avaya 3316X: Avaya IXTM Workforce Engagement R15 Implementation and Maintenance Exam offers evidence of this specialized experience and expertise. If an applicant has expertise and the skills aligned with Avaya 3316X: Avaya IXTM Workforce Engagement R15 Implementation and Maintenance Test, the candidate can take the exam.
How to book the Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam
These are following steps for registering for the 3316x exam.
- Step 1: Visit to 3316x Exam Registration
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Search for 3316x Certifications Exam
- Step 4: Select date, time and confirm with a payment method
How much Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam Cost
The price of the Avaya Aura Maintenance 3316x exam is $125 USD.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211
Avaya 3316X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam (also known as Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam) |
| Exam Number: | 3316X |
| Exam Duration: | 60 minutes |
| Passing Score: | 72% |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Support Specialist Avaya Workforce Engagement Certification Track |
| Exam Price: | USD 125 |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Available Languages: | English |
| Real Exam Qty: | 65 (range: 60-70) |
| Recommended Training: | Avaya IX Workforce Engagement R15 Implementation & Maintenance |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Exam Way: | Computer-based testing at Pearson VUE centers or online proctored via Pearson VUE OnVUE |
| Pre Condition: | No mandatory prerequisites; recommended 1-2 years experience with Avaya contact center products and basic knowledge of IP telephony |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3316X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Support | 15% | - Recording and playback problems - Common installation and configuration issues - Log analysis and resolution |
| System Architecture and Overview | 20% | - Avaya Contact Recording components - Integration with Avaya Contact Center solutions - Avaya Quality Monitoring architecture |
| Installation and Deployment | 25% | - Licensing and activation - Installation procedures - Server and software prerequisites |
| Maintenance and Operations | 15% | - Backup and restore procedures - System updates and upgrades - Performance monitoring and reporting |
| Configuration and Administration | 25% | - Recording policies and rules - Database and storage configuration - Quality monitoring settings - User and role management |
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