PDF Version DemoAvaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Related Certifications: | Avaya Aura Call Center Elite Avaya Aura Contact Center Avaya Aura Platform Certifications |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Deployment models and migration strategies - CRM and CTI integration - Third-party system interoperability |
| Topic 2: Solution Design Considerations | - Security and compliance considerations - Capacity planning and performance tuning - High availability and disaster recovery design |
| Topic 3: Call Center Elite Functionality | - Skill-based routing and queue design - Inbound and outbound call handling - Agent and supervisor features |
| Topic 4: Operations and Support | - Troubleshooting methodologies - Best practices for ongoing maintenance - Monitoring and reporting tools |
| Topic 5: Elite Multichannel Capabilities | - Digital engagement and routing strategies - Customer experience design considerations - Omnichannel interaction handling (voice, email, chat) |
| Topic 6: Core Architecture and Components | - Call routing and ACD fundamentals - System scalability and redundancy design - Avaya Aura platform components integration |
| Topic 7: Solution Overview | - Avaya Aura Call Center architecture overview - Elite and Elite Multichannel positioning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
A) XML Service
B) XML Client
C) XML Application
D) XML Server
2. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
A) By using the benefit of Avaya Proactive Contact
B) By using the benefit of Avaya Aura® Contact Center
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Avaya IX'M Workforce Engagement
E) By using the benefit of Call Center Elite
3. Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Aura® Application Enablement Services
C) Avaya Aura® Communication Manager
D) Avaya Experience Portal
4. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
A) 320
B) 160
C) 80
D) 20
5. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
A) Advanced License (AL)
B) Application Specific Licensing (ASL)
C) Enablement Licensing (EL)
D) Standard License (SL)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D,E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
844 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.