PDF Version DemoCisco CCIE SP Operations Written Sample Questions:
1. According to ITIL@ v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?
A) change release control
B) workflow management
C) event management
D) request fulfillment
2. According to ITIL@ v3 framework, which type of incident escalation is characterized by escalating an incident to a second-level or third-level support group if it is clearly known the expertise to resolve the incident is not at the current level?
A) functional
B) hierarchic
C) internal
D) external
3. Why are thresholds defined based on baseline documents?
A) to reduce polling traffic on the network
B) to ensure that QoS parameters are defined appropriately
C) to help identify current network problems and predict future bottlenecks
D) to verify that interfaces are in the correct state
E) to suppress duplicate alarms and allow for event correlation
4. Performance and accounting management are similar because both are interested in collecting usage data from the network. How do they differ?
A) Performance management data is collected by using a connection-oriented protocol so that data is not lost, whereas accounting data uses connectionless protocols because missed information can be synchronized later.
B) Performance management uses the data for statistical purposes, whereas accounting management uses the data for billing.
C) Performance management data is collected in real time, whereas accounting data is collected by using batch processing during set time intervals.
D) Performance management data is used to measure network reliability, whereas accounting management data is used to measure network response time.
E) Performance management data requires aggregation, whereas accounting management data uses device statistics.
5. Which three statements describe a baselining task? (Choose three.)
A) Gather statistics at regular intervals.
B) Gather server utilization information.
C) Gather information on failure parameters.
D) Gather product licensing information.
E) Gather physical and logical device information.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,B,E |
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