PDF Version DemoDeploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Exam Number: | 500-440 |
| Exam Format: | Multiple Choice Single Answer, Multiple Choice Multiple Answer |
| Exam Price: | USD 300 |
| Exam Duration: | 75 minutes |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 65-75 |
| Available Languages: | English |
| Passing Score: | Variable (750-850 / 1000 scale) |
| Related Certifications: | CCNP Collaboration CCIE Collaboration Cisco Contact Center Enterprise Implementation Specialist |
| Recommended Training: | Administering Cisco Unified Contact Center Enterprise Parts 1 & 2 Deploying Cisco Unified Contact Center Enterprise (DUCCE) |
| Exam Registration: | Pearson VUE Registration Cisco Official Exam Page |
| Sample Questions: | Cisco 500-440 Sample Questions |
| Exam Way: | Online proctored or onsite testing at Pearson VUE centers |
| Pre Condition: | No formal prerequisites; recommended to have knowledge of Cisco Collaboration solutions and contact center concepts |
| Official Syllabus URL: | https://learningnetwork.cisco.com/s/exam/500-440 |
Conclusion
Every candidate understands that quality preparation increases their chances to reach the best score on the Cisco 500-440 exam. Thus, you can choose the training course by Cisco or study guide for your preparation and obtain the Cisco Unified Contact Center Enterprise certification thereby you can apply to various firms that offer high-paying jobs. Moreover, these training instruments not only will help you learn about all the topics covered in the final test but will assist you in how to practically implement them in real life. You can get life-changing opportunities after getting this prestigious certification. Register and start preparing today to get an amazing score on the Cisco exam on your first attempt.
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Topic 2: Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Trunking and dial plan design - Integration with Unified CCE |
| Topic 3: Sizing and Scalability | 12% | - Component capacity planning - Agent and call volume sizing - Growth and scalability planning |
| Topic 4: Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Unified CVP and IVR design - Cisco Finesse desktop design - Unified ICM design and routing logic - Unified Intelligence Center reporting design |
| Topic 5: Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - High availability and redundancy - Architecture and deployment models - Core components and functionality |
| Topic 6: Network Design Considerations | 20% | - Bandwidth and QoS requirements - Security and firewall topology - Latency, jitter, and packet loss thresholds |
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