Cisco 500-444 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Explain CUIC
- Live Data
- Finesse Integration
- Understand Integration Wizard
|
| Topic 2 | - Describe a PCCE site addition
- Describe Single Sign-On
- Explain scripting, Troubleshooting
|
| Topic 3 | - Explain the personalization of the PCCE Dial Plan
- PCCE Implementation Initialization
|
| Topic 4 | - Describe the Diagnostic Framework
- Describe software preparation
|
| Topic 5 | - Explain Certificate Administration
- Describe planning a PCCE Deployment
|
| Topic 6 | - Understand Applied CCE Troubleshooting
- Explain the Flows and Process review
|
| Topic 7 | - Understand deployment from configuration to validation
- PCCE implementation – Configuration
|
Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/contact-center-enterprise-implementation-and-troubleshooting-cceit.html
Cisco 500-444 Exam Overview:
| Certification Vendor: | Cisco |
|---|
| Exam Name: | Cisco Contact Center Enterprise Implementation and Troubleshooting |
|---|
| Exam Number: | 500-444 |
|---|
| Exam Format: | Scenario-Based Questions, Multiple Answer, Multiple Choice |
|---|
| Real Exam Qty: | 55-65 |
|---|
| Exam Duration: | 90 minutes |
|---|
| Available Languages: | English |
|---|
| Certificate Validity Period: | Specialization status follows Cisco Partner Program requirements |
|---|
| Related Certifications: | Advanced Unified Contact Center Enterprise Specialization |
|---|
| Exam Price: | $300 USD |
|---|
| Passing Score: | Cisco does not publicly disclose passing scores |
|---|
| Sample Questions: | Cisco 500-444 Sample Questions |
|---|
| Exam Way: | Online proctored or Pearson VUE test center delivery. |
|---|
| Pre Condition: | No formal prerequisite exam. Cisco recommends hands-on experience with Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Contact Center Enterprise, Cisco Finesse, Cisco Unified CVP, and related deployment technologies. |
|---|
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html |
|---|
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