Cisco 500-445 Exam Overview:
Cisco 500-445 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Explain ECE Email Administration
- Describe Workflows
- ECE Email Administration
|
| Topic 2 | - Describe Chat Entry Points
- ECE Chat Administration
|
| Topic 3 | - Explain Chat Operation and Chat Customization
- Configure ECE for Chat
|
| Topic 4 | - Explain Agent Single Sign-on for ECE
- ECE Features and Troubleshooting
|
| Topic 5 | - Describe ECE Report types
- Troubleshoot ECE
- ECE Deployment
|
| Topic 6 | - Explain CCE Scripting for Email and Storage Management
- Explain ECE Administration Tasks
|
| Topic 7 | - Describe Enterprise Chat and Email Components and Deployment Model
- Define ECE Best Practices
|
| Topic 8 | - ECE Administration and Configuration
- Explain ECE Queues
- Configure ECE
|
Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html
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