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100% Cisco 642-162 Guaranteed Success With Testing Engine

Exam Code: 642-162

Exam Name: IP Contact Center Express Implementation Exam

Updated: Sep 19, 2026

Number: 70 Q&As with Testing Engine

642-162 Free Demo download

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Cisco 642-162 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco IP Contact Center Express Implementation
Exam Number:642-162
Exam Price:USD 250–300 (varies by region, retired exam pricing not active)
Related Certifications:Cisco IP Telephony / Unified Communications certifications (legacy)
Cisco Certified Network Professional (CCNP) Collaboration (legacy)
Certificate Validity Period:Retired (no longer available in current Cisco certification track)
Available Languages:English
Passing Score:Variable (Cisco scaled score, typically around 800–850/1000)
Real Exam Qty:Approximately 55–65
Exam Format:Multiple Choice, Simulation / Scenario-based Questions
Exam Duration:90 minutes
Sample Questions:Cisco 642-162 Sample Questions
Exam Way:Computer-based exam at authorized Pearson VUE testing centers (historical delivery; now retired)
Pre Condition:Recommended: Cisco IP Telephony or CCNA Voice-level knowledge; familiarity with Cisco Unified Communications Manager
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html

Cisco 642-162 Exam Syllabus Topics:

SectionObjectives
Call Routing and Queue Management- Call flow design and configuration
  • 1. CSQ (Contact Service Queue) configuration
    • 2. Skills-based routing
      Cisco IP Contact Center Express Architecture- UCCX system components and architecture overview
      • 1. Cisco Unified Communications architecture integration
        • 2. IPCC Express deployment models
          Administration and Troubleshooting- System monitoring and maintenance
          • 1. Call flow and log analysis
            • 2. Agent desktop (CAD/Finesse) troubleshooting
              Installation and Configuration- UCCX installation and initial setup
              • 1. Server requirements and prerequisites
                • 2. Integration with Cisco Unified CM
                  Scripting and Application Development- Cisco scripting environment (CCX Editor)
                  • 1. IVR script creation and logic design
                    • 2. Database and prompt integration

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