Avaya 72300X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Communication Applications Support Exam |
| Exam Number: | 72300X |
| Real Exam Qty: | 95-97 |
| Exam Duration: | 120 minutes |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | Avaya Aura Communication Applications training (official courses) |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 72300X Sample Questions |
| Exam Way: | Online proctored or test center (varies by region and Avaya testing provider) |
| Pre Condition: | Recommended experience with Avaya Aura platform and communication applications; familiarity with enterprise telephony and SIP-based systems. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 72300X Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Identify the Avaya Communication Applications call flows
- configuration of Avaya Web-RTC snap-in on Breeze
|
| Topic 2 | - Configuration of AES for the operation of a TSAPI link between AES and CM
- Identify the existing Avaya GSS Methodology which integrates the 8D Methodology
|
| Topic 3 | - How to use ASBCE-specific troubleshooting tools and techniques
- Use AAM-specific troubleshooting tools and techniques
|
| Topic 4 | - Avaya Presence Services for the operation
|
| Topic 5 | - Troubleshoot Avaya Communication Applications faults
- Demonstrate how to use Avaya Breeze®-specific and Avaya Presence Services-specific troubleshooting
|
| Topic 6 | - Demonstrate how to use AES-specific troubleshooting tools and techniques
- Communication Applications Architecture
|
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22505
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