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100% Nortel 920-118 Guaranteed Success With Testing Engine

Exam Code: 920-118

Exam Name: NNCSS-Symposium Call Center TAPVAgent install and Maint

Updated: Jul 22, 2026

Number: 50 Q&As with Testing Engine

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Nortel 920-118 Exam Overview:

Certification Vendor:Nortel
Exam Name:NNCSS Symposium Call Center TAPVAgent Install and Maintenance
Exam Number:920-118
Related Certifications:Nortel Network Call Center Specialist (NNCCS)
Available Languages:English
Exam Format:Multiple choice, Scenario-based questions
Sample Questions:Nortel 920-118 Sample Questions
Exam Way:Likely computer-based testing (CBT) at authorized testing centers
Pre Condition:Familiarity with Nortel Symposium Call Center systems and basic telephony concepts is recommended.

Nortel 920-118 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Operational maintenance tasks
  • 1. Diagnosing call routing issues
    • 2. Monitoring system performance
      • 3. Log analysis and error resolution
        TAPVAgent Installation- System installation requirements
        • 1. Deployment procedures and configuration steps
          • 2. Hardware and software prerequisites
            Call Center Architecture Overview- Nortel Symposium Call Center components and structure
            • 1. TAPVAgent role in call distribution
              • 2. Call routing and ACD fundamentals
                Configuration and Integration- Symposium Call Center integration
                • 1. Switch and telephony integration
                  • 2. Agent skill and queue configuration
                    Call Center Operations Management- Agent and queue management
                    • 1. Service level optimization
                      • 2. Workforce and skill assignment

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