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920-119
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Exam Code: 920-119

Exam Name: NNCSS-Symposium Call Center TAPI/Agent

Updated: Jul 18, 2026

Number: 75 Q&As with Testing Engine

920-119 Free Demo download

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Nortel 920-119 Exam Overview:

Certification Vendor:Nortel
Exam Name:NNCSS-Symposium Call Center TAPI/Agent
Exam Number:920-119
Real Exam Qty:75–172 (varies by provider version; commonly ~75–100)
Available Languages:English
Exam Format:Multiple Choice, Scenario-based Questions
Related Certifications:NNCSS-Symposium Call Center TAPVAgent install & Maint (920-118)
NNCSS-Symposium Express Call Center (920-130)
NNCSS CallPilot / Contact Center certifications
Sample Questions:Nortel 920-119 Sample Questions
Exam Way:Computer-based exam (typically delivered via testing centers or online proctoring depending on provider)
Pre Condition:No strict official prerequisites published; generally intended for candidates familiar with Nortel Symposium Call Center systems and basic telephony concepts.

Nortel 920-119 Exam Syllabus Topics:

SectionObjectives
Call Distribution & Routing Logic- Automatic Call Distribution (ACD)
- Skill-based routing
- Queue management
Agent Desktop & Call Handling- Wrap-up and after-call work
- Call states and workflows
- Login/logout procedures
System Configuration & Troubleshooting- Fault diagnosis in TAPI environments
- Call center configuration basics
- Integration issues
TAPI Integration- Call control events and signaling
- Telephony Application Programming Interface (TAPI) basics
- Agent desktop integration
Call Center Architecture & Concepts- Agent & supervisor roles
- Nortel Symposium Call Center overview
- Call routing fundamentals

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