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920-163
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Exam Code: 920-163

Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support

Updated: Jul 25, 2026

Number: 63 Q&As with Testing Engine

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Nortel 920-163 Exam Overview:

Certification Vendor:Nortel Networks
Exam Name:Contact Center Manager Rls.6.0 Technical Support
Exam Number:920-163
Passing Score:70% / 700 (scale 1000)
Exam Format:Multiple Choice, Scenario-Based, Simulation
Related Certifications:NNCSS
NCSS Contact Center Track
Certificate Validity Period:Retired since November 30, 2010
Exam Price:USD 125-150
Available Languages:English
Exam Duration:90 minutes
Real Exam Qty:63-75
Recommended Training:Nortel Official Training (Legacy)
Exam Registration:Nortel Certification Program (Archived)
Sample Questions:Nortel 920-163 Sample Questions
Exam Way:Proctored onsite at authorized test centers (formerly Prometric/VUE), now retired
Pre Condition:Basic knowledge of Nortel CS1000, Meridian systems, and IP telephony; recommended experience with contact center environments
Official Syllabus URL:https://grokipedia.com/page/nortel_certifications

Nortel 920-163 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Troubleshooting20%- Common hardware and software issues
- Performance tuning and optimization
- Service and process recovery
- Log analysis and error diagnosis
Topic 2: Upgrades & Licensing10%- Version upgrades and patches
- License management and validation
- Compatibility checks
Topic 3: System Architecture & Overview20%- Contact Center Manager Rls.6.0 components
- Integration with CS1000 and Meridian systems
- Server and client architecture
Topic 4: Administration & Operation25%- System backup and restore procedures
- Call routing and skill group configuration
- Real-time monitoring and reporting
- User and agent management
Topic 5: Installation & Configuration25%- Database configuration
- Client software deployment
- Server installation and setup
- Network and security settings

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