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920-316
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Exam Code: 920-316

Exam Name: SCCS/Express/TAPI/Web Client/Agent

Updated: Sep 03, 2026

Number: 69 Q&As with Testing Engine

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Nortel 920-316 Exam Overview:

Certification Vendor:Nortel
Exam Name:SCCS/Express/TAPI/Web Client/Agent
Exam Number:920-316
Certificate Validity Period:2 years
Real Exam Qty:68-77
Exam Duration:90 minutes
Related Certifications:Nortel Certified Design Specialist (NNCDS)
Nortel Certified Support Specialist (NCSS)
Exam Format:Multiple Choice
Exam Price:Retired, original ~$125-$150 USD
Passing Score:Approx 70-75%
Available Languages:English
Sample Questions:Nortel 920-316 Sample Questions
Exam Way:Proctored via Prometric (retired)
Pre Condition:None required; basic knowledge of Nortel Contact Center recommended

Nortel 920-316 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance, Troubleshooting & Administration20%- Upgrades and backups
- Common issues and resolution
- System monitoring and logs
Topic 2: SCCS Fundamentals & Architecture25%- System components and architecture
- SCCS Express overview
- Deployment models
Topic 3: Web Client & Agent Interface30%- Web Client installation and configuration
- Call handling and features
- User authentication and permissions
- Agent desktop functionality
Topic 4: TAPI Integration & Configuration25%- Third-party application integration
- TAPI standards and interface
- TAPI service provider setup

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