Apple 9L0-402 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Mac OS X Support Essentials 10.5 |
| Exam Number: | 9L0-402 |
| Available Languages: | English |
| Passing Score: | 73% |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $149–$200 USD |
| Related Certifications: | Apple Certified Technical Coordinator (ACTC) Apple Certified System Administrator (ACSA) |
| Exam Format: | Multiple-choice, Scenario-based |
| Real Exam Qty: | 70–90 |
| Recommended Training: | Apple Support Essentials 10.5 Official Course |
| Exam Registration: | Pearson VUE Registration Apple Certification System |
| Sample Questions: | Apple 9L0-402 Sample Questions |
| Exam Way: | Computer-based test (CBT) at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months of Mac OS X support experience |
| Official Syllabus URL: | https://training.apple.com/us/en/it/certifications/retired |
Apple 9L0-402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Processes | 15% | - System processes and Activity Monitor - Application management and compatibility - Troubleshooting application issues |
| File Systems and Storage | 15% | - HFS+ file system structure - Disk Utility and volume management - File recovery and backup options |
| Installation and Configuration | 20% | - System setup and initial configuration - Software updates and upgrades - Installing Mac OS X 10.5 Leopard |
| User Accounts and Security | 20% | - Managing user and group accounts - Keychain, FileVault, and security settings - File permissions and ownership |
| System Maintenance and Troubleshooting | 15% | - Resolving hardware and software conflicts - System logs and diagnostic tools - Startup process and boot modes |
| Network Configuration | 15% | - VPN, AirPort, and network troubleshooting - Network sharing and file services - TCP/IP configuration and services |


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