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Microsoft AB-100 Exam Overview:

Microsoft AB-100 Exam Syllabus Topics:

Reference: https://learn.microsoft.com/en-us/credentials/certifications/agentic-ai-business-solutions-architect/

Microsoft Agentic AI Business Solutions Architect Sample Questions:

Question #1
You need to design a Microsoft Copilot Studio agent for customer support.
The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?

A. Export the agent as a managed solution and customize the agent in Power Apps.
B. Add the warranty data to the Fallback topic.
C. Use a Microsoft Power Automate desktop flow to screen scrape the warranty data.
D. Create a custom connector in Copilot Studio and use the connector to call the API.

Question #2
A company has Microsoft Foundry agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe.
A company mandate states that the agents and their grounding data must adhere to data residency and movement regulations.
You need to recommend a governance solution for the agents.
What should you include in the recommendation?

A. Microsoft Purview
B. Microsoft Defender for Cloud
C. Azure Policy
D. Azure Monitor

Question #3
You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Question #4
A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work.
You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements:
* Provide Al-driven assistance to help staff organize and resolve work orders.
* Deliver contextual Al support to frontline workers as they prepare for and complete customer appointments.
Which two components should you include in the design? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Copilot in Customer Service
B. Copilot Service workspace
C. the Dynamics 365 Field Service mobile app
D. Dynamics 365 Customer Service
E. Copilot in Outlook
F. Copilot in Field Service

Question #5
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing Al capabilities.
What should you include in the design?

A. training a custom model
B. a break-even analysis only
C. adopting prebuilt agents to reduce the deployment time
D. a return on Al investment (ROAI) analysis

Solutions: