PDF Version DemoSalesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Related Certifications: | Salesforce Accredited Professional Exams Certification |
| Real Exam Qty: | 55 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | N/A |
| Exam Format: | Multiple-choice, Multiple-select |
| Exam Price: | $150 USD |
| Available Languages: | English |
| Passing Score: | 65% |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at a testing center (Closed-book) |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Design | 60% | - Solution Architecture
|
| Delivery | 16% | - Validation
|
| Discovery | 24% | - Requirements Analysis
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Question #1
Extreme Orbit Telecom has announced that their B2C mobile business is doing so well that their expected volumes are going to increase next year well beyond anything they had planned. What are two preparatory steps that a Consultant should take to ensure stability in the production environment?
A. Ensure Enterprise Sales Management (ESM) is employed to split large orders prior to submission to Order Management.
B. Ensure that the customer has enough async Apex callouts and Platform Events available to cover the extra load.
C. Ensure that Mulesoft is employed for integration to reduce the consumption of Salesforce resources.
D. Ensure that Platform Events mode is enabled.
Question #2
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned. What are the two preparatory steps that a consultant should take to ensure the stability in production?
A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
D. Ensure platform events mode is enabled
Question #3
Universal Connect (UC) sells eight similar home phone commercial offerings to its customers. UC requires that all commercial offerings decompose to the same Customer Facing Service (CFS) technical product. What should a Consultant recommend to achieve this requirement?
A. Create one decomposition relationship via one parent class product for all commercial offerings.
B. Create multiple decomposition relationships from all commercial offerings to the same Technical Product and set the order scope on technical product to Account.
C. Create one decomposition relationship each from all commercial offerings to the same Technical product.
D. Create multiple decomposition relationships from all commercial offerings to the same Technical product and set the order scope on technical product to Order Item.
Question #4
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers. Which two options are technically feasible?
A. Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.
B. Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
C. Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third- party CMS.
D. Use OmniScript to build the guided ordering journey for agents and call OmniScript via Experience Builder on a Salesforce Experience Cloud.
Question #5
What are the 3 keys inputs used by order management to determine the output of MACD order.
A. Commercial and technical product configurations
B. Quote and quote line items records
C. Assets and inventory item records
D. Order and order item details
E. Fulfillment request and fulfillment request line records
Solutions:
| Question #1 Correct Answer: B,D | Question #2 Correct Answer: B,D | Question #3 Correct Answer: A | Question #4 Correct Answer: C,D | Question #5 Correct Answer: A,C,D |
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