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Salesforce Certified B2C Solution Architect Sample Questions:

1. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Design the solution and hand it off to the delivery team to start to build and test it.
B) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
C) Set up DevOps processes and environments in preparation for the discovery workshops.
D) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

2. Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A) Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
B) Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
C) Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
D) User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

3. A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A) Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.
B) Leads and contacts are unique records in Marketing Cloud.
C) Leads can be merged and converted in Marketing Cloud.
D) The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.

4. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

A) Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
B) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
C) Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
D) Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

5. A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A) Service agents leverage products, catalog, and inventory information directly in Service Cloud.
B) Service agents leverage the entire case history inside of B2C Commerce.
C) Service agents leverage order cancellation but only with custom development.
D) Service agents leverage order line items, shipment, and payment information in Service Cloud.

Solutions: