PDF Version DemoSalesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Related Certifications: | Salesforce Certified Administrator |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Price: | USD 200 |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Passing Score: | 72% |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities |
| Topic 2: Customer Discovery | 17% | - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Identify business needs, pain points, and objectives |
| Topic 3: Business Process Mapping | 17% | - Create process flow diagrams and documentation - Map current and future business processes - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders |
| Topic 4: Requirements Management | 23% | - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| Topic 5: User Story Development | 20% | - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories - Write clear and actionable user stories |
Salesforce Certified Business Analyst Sample Questions:
Question 1
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
A. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
B. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
C. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
Question 2
Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?
A. Give priority to the earliest requested dates.
B. Find and install a backlog grooming app from AppExchange.
C. Define roles, responsibilities, and processes.
Question 3
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud.
UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?
A. Migrate from case assignment riles to Omni-Channel.
B. Minimize case escalations to reduce time to resolution.
C. Document the current case assignment process.
Question 4
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
A. Create a partial sandbox and give the VP of sales access to it.
B. Create a full copy sandbox and give power users access to it
C. Create a scratch org and give the development team access to it.
Question 5
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
A. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
B. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
C. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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