PDF Version DemoBlackBerry BCP-240 Exam Overview:
| Certification Vendor: | BlackBerry |
| Exam Name: | BlackBerry 10 Support Specialist |
| Exam Number: | BCP-240 |
| Available Languages: | English |
| Related Certifications: | BlackBerry Certified Professional (BCP) track |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | BlackBerry BCP-240 Sample Questions |
| Exam Way: | Typically delivered via authorized testing centers or online proctoring (historically through Pearson VUE, depending on program availability) |
| Pre Condition: | Recommended experience with BlackBerry enterprise solutions and mobile device management concepts; no officially enforced prerequisites publicly confirmed. |
BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 OS Fundamentals | - BlackBerry 10 architecture and components - Core OS features and navigation |
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Enterprise Mobility and BES10 | - BlackBerry Enterprise Service 10 (BES10) overview - Device activation and provisioning |
| Applications and Productivity | - Application management and deployment - Email and messaging setup |
| Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
BlackBerry 10 Support Specialist Sample Questions:
1. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
A) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
B) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
C) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
D) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
2. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?
A) BlackBerry Lost and Found
B) BlackBerry Protect
C) App World
D) BlackBerry Help
3. What Menu item would need to be enabled so BlackBerry Support receives logs from a BlackBerry 10 (BB10) Smartphone?
A) Security Wipe Menu item
B) Application Permissions
C) Parental Controls
D) Diagnostics in the Security and Privacy Menu item
4. A user would like to activate with a company network. How can this be accomplished?
A) BlackBerry Web Desktop
B) BlackBerry Device manager
C) BlackBerry Link
D) BlackBerry Desktop Software
5. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?
A) Open Help, select Support and select Log Submission from the List.
B) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
C) Open Help, select Support and then select the newty available Create Report on the bottom panel.
D) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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