SAP C-C4H510-01 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C_C4H510_01 |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Generally valid until the underlying SAP product version is retired |
| Passing Score: | 64% |
| Exam Price: | USD 550 |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1911
SAP Certified Development Associate - SAP Cloud for Customer 1911 |
| Sample Questions: | SAP C-C4H510-01 Sample Questions |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/ |
SAP C-C4H510-01 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Identify fine-tuning timeline and dependencies in the context of the overall project plan
- Explain Time Recording and Fulfillment in Service Tickets
|
| Topic 2 | - Setup Service Levels, Categories and define Work Distribution rules for Service Process
- Set up a notification process and configure conditions and actions for workflows
|
| Topic 3 | - Identify how to use personalization and extensibility
- Explain Registered Products & their usage in Service Tickets
|
| Topic 4 | - Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
- Communication Channel and Knowledge Base
|
Reference: https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/
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