PDF Version DemoSAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C-C4HFSM-91 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 2: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 3: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 4: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 5: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A. Workforce management
B. Parts logistics
C. Customer feedback management
D. Mobile field service execution
Question #2
What is the recommended browser for the screen configuration tool? Choose the correct answer.
A. Google Chrome
B. Internet Explorer
C. Firefox
D. Microsoft Edge
Question #3
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
A. Attachment element (with multi-attachment activated)
B. Table element (with unlimited rows)
C. Series element
Question #4
What can you do with a checklist? Choose Two correct answers.
A. Transfer information to the technicians
B. Transfer information from the technicians to ERP
C. Approve efforts
Question #5
Which tool is used to build an online cloud report'? Choose the correct answer.
A. Microsoft Reports
B. Jaspersoft Studio
C. Crystal Dashboards
D. Caspar Studio
E. Crystal Reports
Solutions:
| Question #1 Correct Answer: C,D | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: A,B | Question #5 Correct Answer: B |
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