PDF Version DemoIBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Passing Score: | 63% |
| Exam Price: | Approx. $200 USD (varies by region) |
| Real Exam Qty: | 55-61 |
| Related Certifications: | IBM WebSphere IBM Integration Bus |
| Certificate Validity Period: | Not specified |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Recommended Training: | IBM Redbooks for Integration IBM Integration Bus Education |
| Exam Registration: | Pearson VUE Testing IBM Certification Registration |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | Basic knowledge of IBM Integration Bus, application integration concepts, and IT support procedures; no formal prerequisite exam required |
IBM C9510-526 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: L1 Support Processes & PMR Management | 30% | - Severity levels and response guidelines - Problem Management Record (PMR) lifecycle - Escalation procedures to L2/L3 support - CallCenter and OneTeam tools usage |
| Topic 2: Technical Documentation & Customer Support | 20% | - IBM Redbooks, Technotes, and Techdocs - Support metrics: HPP, EPSAR reporting - Writing clear technical communications |
| Topic 3: IBM Integration Bus Architecture & Runtime | 25% | - Security and access control - Message flows and execution groups - Runtime topology and deployment models - IBM Integration Bus v10 core components |
| Topic 4: Problem Determination & Analysis | 25% | - Common errors and resolution steps - EcuRep and Assist on Site (AOS) usage - Trace and diagnostic tools - Log collection and interpretation |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Question 1
When setting a follow up (FUP) date with the customer, what should the L1 support professional do?
A. Choose a date that is best for the L1 support professional.
B. Inform the customer in writing of the date of the next follow up, and set the date to that date.
C. If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D. In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
Question 2
Which one of the following is a valid format when sending a file to ECuRep?
A. 87656 724999.config.txt
B. 87654.0L049config.txt
C. 87876.724.0LDconfig.txt
D. 87876765724config.txt
Question 3
While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?
A. Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
B. Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
C. Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
D. Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
Question 4
What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:
A. that helps customers find answers and resolve issues with IBM software products.
B. to open an Enhancement Request.
C. where customers are able to download software products.
D. for the customer entitlement process.
Question 5
As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A. remote log-in to a client's machine to assist in gathering log files
B. run diagnostic tools
C. collect the correct set of documentation
D. search numerous databases concurrently
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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