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CIS-HR
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Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Jul 19, 2026

Number: 130 Q&As with Testing Engine

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ServiceNow CIS-HR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe and Use Platform, Role, and Contextual Security
  • Users, Groups, Skills and Roles
Topic 2
  • Describe how Platform, Role, and Contextual Security are Used in ServiceNow
  • HR Services, HR Catalog Items, and Record Producers
Topic 3
  • Understand SAIF and SIM Methodologies
  • HR Service Portal Branding

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

CIS-HR Certification Knowledge & Knowledge Direction

Knowledge and knowledge direction are two different categories that relate to the same capabilities. The knowledge category involves your technical skills, while the knowledge direction category reflects your ability to gain new or improve existing knowledge. This mix of knowledge and direction ensures that you will have the know-how to manage change within your company and prepare for changes in your own skillsets.

The CIS-HR Certification provides an opportunity for you to understand and follow the technological developments of the software service management industry. It offers prospective certification candidates an opportunity to explore both individual and team skills needed to successfully participate in their chosen industry. The CIS-HR Certification is designed to meet the needs of those who are interested in learning about the emerging applications, technologies, trends, and concepts that are shaping today's technology arena.

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