ISQI ISTQB Certified Tester Advanced Level Test Analyst (CTAL-TA v4.0) Sample Questions:
1. A Customer Relationship Management (CRM) system will be developed for a company that runs a chain of hotels. These are some of the requirements relating to staff in the call center.
* R1. High. An operator shall be able to find and see the details of a customer's booking. The data that may be used for the search include customer name, customer registration number (in the company's loyalty enrolment scheme) and booking reference.
* R2. High. An operator shall be able to amend a customer's booking. The data that may be amended include check-in and check-out dates, hotel, room type and tariff (with / without breakfast).
* R3. High. Before a booking amendment is accepted, the system shall display to the operator any difference in price with respect to the original booking. The operator shall confirm that the customer accepts the revised price and then the system shall record the accepted amendment.
* R4. Medium. Details of the amended booking shall be sent to the customer (see requirements for original customer booking for details).
* R5. High. Details of the extra amount payable shall be sent to the billing system for customer invoicing (see requirements for invoicing of the original customer booking for details).
You have been asked to review these requirements using this checklist:
* Specific - does each requirement deal with only a single aspect of the solution?
* Clear - is each requirement expressed in an unambiguous way with no possibility of interpretation or uncertainty about its meaning?
* Complete - does the set of requirements cover all of the stakeholders' reasonable needs?
* Unique - does each requirement address something that no other requirement also covers?
Assume that the other requirements referred to by R4 and R5 have been reviewed with a satisfactory outcome.
Considering these five requirements, to which checklist items would you answer 'No'?
A) 1 and 2
B) 1 and 4
C) 3 and 4
D) 2 and 3
2. The following minimized decision table shows the rules for rewarding members of a hotel's loyalty scheme who have booked a room, according to the type of room (luxury or not) and/or whether they have prepaid for breakfast (yes or no). The loyalty scheme has tiers Bronze, Silver and Gold. All combinations are feasible.
Using the checksum procedure, what do you notice about the structure of the minimized table?
A) The decision table is incomplete, in the sense that at least one condition value is not represented in any of the rules
B) There are additional rules that are not shown
C) There is rule overlap, in the sense that one combination is covered by > 1 rule, or additional rules are not shown
D) The table may have been minimized correctly
3. You are working on a project to replace an old sales and merchandising system with a new system that will be based on modern platforms. The old system Is still in production but is poorly documented and expensive to maintain. The new version will be developed using modern technology. The main requirements for the system are that it shall:
* Load sales data, sent electronically from the stores each evening, into a central database.
* Produce actual sales reports for the merchandisers, whose job is to manage stock levels in stores.
* Produce sales forecast reports based on a combination of sales history and forecasting parameters. The parameters will be entered by the merchandisers into a browser-based front end and the reports will be produced overnight. The users will be able to see the reports next day, on screen or in print, by requesting this through the browser.
Requirements 1 and 2 are satisfied by the existing system and will be rewritten with no significant changes.
Requirement 3 is new. The development will use your company's Agile SDLC, with 2-week iterations.
Technical skill levels in the team are high and the approach to automate test execution is aggressive. Each requirement will be specified with user stories, will be released only when complete, and will need more than one iteration. The main business benefit will come from requirement 3, which depends on the other two requirements, and the stakeholders are keen to get this into production as soon as possible.
Release planning has begun for requirement 3 and you need to know at a high level what the testing scope will be, to ensure that the correct resources will be available. Which functional test techniques will be MOST effective for this release?
a) Domain testing
b) Combinatorial testing
c) Random testing
d) CRUD testing
e) Scenario-based testing
f) Decision table testing
g) Exploratory testing
A) a), e) and f)
B) c), e) and f)
C) a), b) and d)
D) b), c) and g)
4. You have been assigned as Test Analyst on a project that will deliver quotes for motor insurance. The amount quoted depends upon the combined values of twelve variables, that are resolved by a set of business rules.
What should be your MAIN task during the test analysis activity?
A) Identify the tests that should be executed against the current version of the test
B) Select or adapt existing test cases for use in subsequent regression testing
C) Use a test design technique to model the way in which the quote will be produced
D) Identify additional tests based on lessons learned from earlier test execution activity
5. During a sprint retrospective it was noted that some test cases were interpreted differently between the Product Owner and the Test Analysts. Which test case quality criteria may need some attention?
A) Completeness
B) Consistency
C) Precision
D) Understandability
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |


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