PDF Version DemoSAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Topic 2: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 3: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 4: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Topic 5: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
B. Technician entries can only be changed in ERP itself
C. Approval of material. expenses. millages or time efforts is not yet implemented
D. Technicians entries are final and no adjustments can be done any more
E. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
Question #2
Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A. In the SAP Field Service Management Crowd Service Marketplace
B. In the SAP Field Service Management Web app
C. In the SAP Field Service Management mobile app
D. In the SAP Field Service Management self-service portal
Question #3
Which Chart types are available in the settings to create a report? Choose Three correct answers.
A. Line
B. Pie
C. Scatter
D. Column
E. Area
Question #4
In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A. Workforce management
B. Parts logistics
C. Customer feedback management
D. Mobile field service execution
Question #5
Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
A. Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
B. Make permissions more restrictive in the User group of the affected user
C. Use Data Sync Rules
Solutions:
| Question #1 Answer: A | Question #2 Answer: B | Question #3 Answer: A,B,D | Question #4 Answer: C,D | Question #5 Answer: B,C |
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