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Guidewire ClaimCenter-Business-Analysts Exam Syllabus Topics:

Reference: https://www.fiesttech.com/course/guidewire-claim-center-business-analyst

Guidewire ClaimCenter-Business-Analysts Exam Overview:

Guidewire ClaimCenter Business Analyst - Mammoth Proctored Sample Questions:

Question #1
An Adjuster at Succeed Insurance creates a check with a partial payment of $1,200 for medical expenses payable to a claimant who was injured in a collision. The check has completed the following processing steps:
. The payment exceeded the Adjuster's authority limits, changing the status to Pending Approval.
. The Adjuster's supervisor reviewed and approved the payment, changing the status to Awaiting Submission.
. A batch process sent the check to the external check processing system, changing the status to Requested when ClaimCenter received an update from the external system.
The Adjuster received new information indicating that the check amount should be reduced to $950.
Which action should the Adjuster take?

A. Edit the check and change the amount, then submit it for processing.
B. Ask the bank to hold the check and create a new check for the correct amount.
C. Stop the check and create a new check for the correct amount.
D. Void the check and create a new check for the correct amount.

Question #2
At Succeed Insurance, new personal auto claims involving a fatality are assigned to a High Complexity Auto group made up of Adjusters with at least eight years of experience dealing with the issues and emotions commonly found in claims involving fatalities. Fatality claims typically take 18 to 24 days to complete. The assigned Business Analyst (BA) will document the assignment rule for this requirement in User Story Card Assign Claims Exposures and Activities for a Personal Auto Claim - Foundational. The existing tab UI Validation & Business Rules shown below is not a good fit for assignment rules, so a new tab will be added to the Story Card.

Which two sets of columns should the new tab include to accurately capture the assignment rule requirements? (Choose two.)

A. Error or Warning?, Base Product/New/Modified, Acceptance Criteria
B. Entity, Line of Business, Rule Conditions, Rule Actions
C. Name of DV or LV, Field or Filter, Rules or Links to Master Business Rules Spreadsheet
D. Global Assignment Rule, Default Group Assignment Rule, Exit Type
E. Comments, Wave or Release, Requirement Number

Question #3
Succeed Insurance has a requirement to add a new high-risk indicator to the Claim Status screen for property claims that have a lien on the property. A new icon will be added to the configuration to provide a visual indicator making it easier for Adjusters and other ClaimCenter users to determine that a claim has a lien.
Which two common areas of the user interface (UI) can display the new lien icon? (Choose two.)

A. Screen Area
B. Info Bar
C. Tab Bar
D. Workspace
E. Sidebar

Question #4
A commercial auto claims group at Succeed Insurance has a large number of overdue activities related to service requests. Reviewing the distribution of these activities across the team, the supervisor sees that one Adjuster on the team owns only one of these activities, while the other Adjusters own five or six.
To expedite completion of these activities, the Supervisor decides that the Adjuster with one service request activity will handle all of the overdue service activities for the team.
Which screen can the Supervisor use to most efficiently reassign these service request activities?

A. Queued Activities
B. Desktop Activities
C. Search Activities
D. Team tab Activities

Question #5
Which scenario shows a Business Analyst (BA) demonstrating an important way to use Guidewire's Business Process Flows during a product implementation?

A. We will be leveraging base configuration, so we will reference Guidewire's Business Process Flow for assignments to make changes to our business process for claim assignment.
B. We will compare our Business Process Flow for First Notice of Loss (FNOL) to Guidewire's Business Process Flow for Reserve entry to identify whether process gaps exist.
C. We will use our Business Process Flow for First Notice of Loss (FNOL) to guide the development of custom configuration instead of Guidewire's Process for Flow FNOL because we would like to continue using our current process.
D. We will not reference Guidewire Business Process Flows because we do not have the process flows for our current process documented to compare it.

Solutions: