SAP E_SSMGT_73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | Social Services Management with SAP CRM 7.0 EHP3 |
| Exam Number: | E_SSMGT_73 |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1/EhP2/EhP3 |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Valid indefinitely, subject to product lifecycle |
| Passing Score: | 65% |
| Real Exam Qty: | 80 |
| Exam Price: | Approx. $500 USD (varies by region) |
| Available Languages: | English |
| Recommended Training: | SAP CRM Social Services Management Training |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Exam Way: | Online proctored or at authorized SAP testing centers |
| Pre Condition: | Prerequisite: Pass C_TCRM20_70, C_TCRM20_71 or C_TCRM20_72; recommended functional experience with SAP CRM 7.0 EHP3 |
| Official Syllabus URL: | https://training.sap.com/certification/e-ssmgt-73-sap-certified-application-specialist-social-services-management-with-sap-crm-70-ehp3 |
SAP E_SSMGT_73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Execution & Adjustments | 12% | - Archiving and closing - Changes, revisions and sanctions - Approval workflows |
| Decision Units & Composite Decisions | 16% | - Composite decision logic - Calculation and reduction rules - Decision unit determination |
| Case Management | 16% | - Case creation and structure - Lifecycle and status management - Authorizations and organizational data |
| Social Service Plan & Eligibility | 20% | - Decision categories and configuration - Social service plan definition - Eligibility and entitlement concepts |
| BRFplus & Rule Configuration | 12% | - Integration with social services processes - Rules for eligibility and entitlement - BRFplus basic concepts |
| Social Services Management Overview | 12% | - Basic concepts and terminology - Architecture and integration with SAP CRM |
| Cross-Functional Topics | 12% | - Customizing and enhancements - Integration with other SAP modules - Reporting and monitoring |
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