PDF Version DemoHP HP2-B110 Exam Overview:
| Certification Vendor: | HP Inc. |
|---|---|
| Exam Name: | Selling HP Imaging and Printing Supplies |
| Exam Number: | HP2-B110 |
| Available Languages: | English |
| Certificate Validity Period: | Typically 2 years |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by region (~$50-$100 USD) |
| Real Exam Qty: | 40-50 |
| Passing Score: | 70% |
| Related Certifications: | HP Sales Certified HP Imaging and Printing Sales |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP2-B110 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites |
| Official Syllabus URL: | https://certification.hp.com/ |
HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
| Topic 2: Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models |
| Topic 3: Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Countering Third-Party Supply Claims - Warranty and Legal Considerations |
| Topic 4: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis |
| Topic 5: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Maintenance Kits and Accessories - Matching Supplies to Printer Models - Ink Cartridges and Toner Cartridges |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question #1
When might you get suspicious about a security label?
A. When there is no color-flip and motion feature
B. When the label is placed on the tear strip
C. When the label is on a value Inkjet cartridge
D. When the label has a quick response (QR)
Question #2
Which statement is true regarding multi-pack ink cartridges?
A. They offer better value to customers who print a lot.
B. The customer can save over 30%.
C. They should only be sold to small-to-medium sized customers.
D. They are designed specifically for home users.
Question #3
What characterizes the supplies product life cycle?
A. It is significantly longer than the product lifecycle of the printer (hardware).
B. It is shorter than the product lifecycle of a printer (hardware).
C. It is linked to the page coverage.
D. It is the same as the product lifecycle of the printer (hardware).
Question #4
What is a counterfeit print cartridge?
A. Any HP cartridge that misleads customers because it is not sold according to the HP list price
B. A refilled HP cartridge produced by HP in China
C. A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
D. A remanufactured cartridge that comes from an unauthorized distributor
Question #5
How can you find out if the HP Planet Partner program is available in your local area?
A. The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
B. The HP Planet Partner is available in every country around the world.
C. You can consult the HP Planet Partner section in SmartRecycle.
D. You can consult the HP Planet Partner program website.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: C |
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