PDF Version DemoHP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. What is the primary function of MXM graphics modules in portables?
A) allows an embedded video chipset installation
B) allows the graphics processor to be easily upgraded
C) provides the ability to use scalable link interface (SLI) graphic processors
D) provides high-definition hardware support
2. Which statements about the HP DriveLock password are correct? (Select two.)
A) It is stored in the system BIOS.
B) It can be reset through User Accounts in the Control Panel.
C) It can be reset by removing and reseating the real-time clock battery.
D) It cannot be reset if the password is forgotten.
E) Itprotects the data onthehard driveusing encryption.
3. Which statement is true regarding HP Firefox Virtual Browser?
A) It creates a secure virtualization layer that prevents malware and viruses.
B) It is not installed on client machines and runs from a server to provide a virtual environment.
C) It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.
D) It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.
4. An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?
A) Set the external hard drive setting to slave.
B) Change the boot order.
C) Enable USB legacy support.
D) Set the internal hard drive setting to master.
5. A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?
A) The customer has invalidated the warranty by traveling outside their region.
B) The customer must return the product to a country where the product is supported.
C) The customer should check with the service center in the foreign country.
D) The customer can bring the notebook to any service center in any country.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D,E | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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