PDF Version DemoHP HP2-H27 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Servicing HP Desktops, Workstations and Notebooks |
| Exam Number: | HP2-H27 |
| Passing Score: | 70% |
| Exam Format: | Scenario-Based, Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Available Languages: | Korean, English, Japanese |
| Real Exam Qty: | 50–73 |
| Exam Duration: | 75–90 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | HP Certified Service Technician CompTIA A+ |
| Exam Price: | Approx. $120–$180 USD (region-dependent) |
| Recommended Training: | HP Official Service Training HP Channel Services Network |
| Exam Registration: | Pearson VUE HP Certification Portal HPE Certification Learning |
| Sample Questions: | HP HP2-H27 Sample Questions |
| Exam Way: | Proctored at Pearson VUE authorized test centers or online proctored |
| Pre Condition: | Recommended: CompTIA A+ certification or equivalent, 6+ months hands-on experience servicing HP desktops, workstations, and notebooks; no mandatory prerequisites |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Service Basics, Identification, Warranty and Parts | 12% | - Product identification and part numbers - Warranty policies and support entitlement - Service fundamentals and safety |
| Topic 2: Diagnostics and Troubleshooting | 28% | - Advanced fault isolation and resolution - Basic troubleshooting methodology - HP diagnostic tools and utilities |
| Topic 3: Servicing HP Products | 28% | - Desktop and workstation repair - Notebook specific service and repair - Safety precautions and procedures |
| Topic 4: HP Resources and Documentation | 8% | - Ordering parts and support channels - HP PartSurfer and support websites - Service manuals and technical documentation |
| Topic 5: HP Product Technology and Components | 24% | - Display, graphics, and input devices - Processors, memory, and storage - Networking, power systems, and security features |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
Question #1
What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?
A. The system date and time, saved passwords, and customized settings are cleared.
B. The system date and time are cleared, but passwords and customized settings are backed up.
C. The system date and time, saved passwords, and customized settings are backed up.
D. The system date and time are backed up, but passwords and customized settings are cleared.
Question #2
Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?
A. 5V (ivory), 10V (green), and 20V (purple)
B. 5V (ivory), 10V (green), and 12V (teal)
C. 5V (ivory), 12V (teal), and 20V (purple)
D. 5V (ivory), 12V (teal), and 24V (red)
Question #3
Which Linux operating system is typically installed on HP commercial notebooks?
A. Ubuntu Linux, because it has the widest user adoption of all Linux distributions
B. SuSE Linux, because it is user friendly, well documented, and compact
C. Red Hat Linux, because it has the best technical paid and unpaid support
D. FreeBSD, because it is the same operating system that Apple modified to create OS X
Question #4
What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?
A. the Monitor Data Channel Command protocol
B. the Display Data Channel Command Interface protocol
C. the Display Control Calibration Interface protocol
D. the Monitor Control Calibration Interface protocol
Question #5
How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?
A. It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
B. It partitions a configurable segment of the RAM as disk cache.
C. It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.
D. It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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