PDF Version DemoHP Selling HP Business Service Management Solutions Sample Questions:
1. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
A) director of application quality
B) director of service management
C) director of mobile applications
D) director of security
2. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?
A) Highlighting the customers' ITIL Service Management issues.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Identifying competitors who are engaging with the customers.
D) Identifying the customers' pain points and their associated compelling events or manifestations.
3. Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?
A) Connecting an IT management process with a business objective and a measureable benefit.
B) Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
C) Illustrating similar customer success cases and determining which best matches the customer's priority need.
D) Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
4. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?
A) director of service management
B) director of mobile applications
C) director of applications monitoring
D) director of performance testing
5. According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)
A) transaction profiling
B) application discovery and dependency mapping
C) storage usage
D) user experience monitoring
E) service ticket automation
F) virtual tracking
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A,B,D |
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