PDF Version DemoHP HP2-N49 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Business Service Management Solutions |
| Exam Number: | HP2-N49 |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Exam Price: | $140 USD (developed countries) / $75 USD (emerging countries) |
| Real Exam Qty: | 50-65 |
| Related Certifications: | HP Sales Certified |
| Exam Format: | Multiple choice, Web-based exam |
| Recommended Training: | HP University Training Portal |
| Exam Registration: | HP Certification Portal |
| Sample Questions: | HP HP2-N49 Sample Questions |
| Exam Way: | Online web-based exam via HP certification platform (Pearson VUE / HP University) |
| Pre Condition: | No strict prerequisites, but recommended experience in IT or enterprise solution sales |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/hpi.html |
HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Customer Engagement Skills | - Consultative selling methodology
|
| Topic 2: HP Business Service Management Solutions Overview | - HP Business Service Management (BSM) value proposition
|
| Topic 3: HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
HP Selling HP Business Service Management Solutions Sample Questions:
Question #1
With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
A. director of application quality
B. director of service management
C. director of mobile applications
D. director of security
Question #2
What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?
A. Highlighting the customers' ITIL Service Management issues.
B. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C. Identifying competitors who are engaging with the customers.
D. Identifying the customers' pain points and their associated compelling events or manifestations.
Question #3
Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?
A. Connecting an IT management process with a business objective and a measureable benefit.
B. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
C. Illustrating similar customer success cases and determining which best matches the customer's priority need.
D. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
Question #4
With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?
A. director of service management
B. director of mobile applications
C. director of applications monitoring
D. director of performance testing
Question #5
According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)
A. transaction profiling
B. application discovery and dependency mapping
C. storage usage
D. user experience monitoring
E. service ticket automation
F. virtual tracking
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: A,B,D |
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