Peoplecert ITIL-4-DITS Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Responding to Digital Disruption: This domain targets a Digital Transformation Specialist and explores how organisations can strategically position themselves against digital disruptors. It involves assessing digital readiness, using technology to enhance operational performance, and improving customer satisfaction to stay relevant in disruptive markets.
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| Topic 2 | - Optimising Customer Experience: This domain targets a Customer Experience Manager and involves techniques to enhance customer interactions through digital and IT strategies. It includes using technology and data insights to personalise experiences, streamline processes, and deliver high-quality, consistent services.
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| Topic 3 | - Assessing Digital Strategy: This domain targets a Business Strategy Analyst and focuses on evaluating the impact of digital strategy on overall business success. It includes examining how digital initiatives influence various business areas and how a well-crafted digital strategy can drive innovation and growth.
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| Topic 4 | - Driving Organisational Change: This section measures the skills of a Change Management Lead and covers leading organisational change through digital and IT strategies. It emphasizes aligning culture, processes, and structures to support digital transformation, fostering an environment that encourages innovation and agility.
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| Topic 5 | - Strategic Risk Management in VUCA Environments: This section measures skills of a Risk Management Officer and covers identifying, evaluating, and managing risks and opportunities in volatile, uncertain, complex, and ambiguous (VUCA) environments. It includes understanding the challenges of risk management in digital business models and crafting strategies to mitigate threats while exploiting opportunities.
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| Topic 6 | - Crafting a Digital Vision and Strategy: This section of the exam measures the skills of a Digital Strategy Consultant and covers assessing both internal and external factors to develop a clear digital vision. It emphasizes understanding the changing landscape of modern service economies and why organisations must evolve their strategies to maintain competitiveness in a digital world.
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| Topic 7 | - Operationalising Strategy: This section measures the expertise of an IT Service Manager and addresses how digital and IT strategies integrate with the ITIL 4 service value system. It covers aligning strategies with guiding principles, effectively implementing them across the service value chain, and utilizing ITIL 4 practices to ensure strategic objectives are met.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-leader-digital-it-strategy-2924
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