PDF Version DemoEXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 (75 for non-native speakers) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Passing Score: | 65% (26/40) |
| Available Languages: | Norwegian, Indonesian, Hungarian, German, Swedish, Greek, Arabic, Russian, Czech, Korean, Thai, Ukrainian, Finnish, Vietnamese, Italian, French, Dutch, Portuguese (Brazil), Spanish, Romanian, Polish, Malay, Japanese, English, Chinese (Simplified), Turkish |
| Exam Price: | $599 USD |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
Which statement about outcomes is CORRECT?
A. The co-create value for service providers by reducing costs and risks.
B. They are deliverables provided to service consumers.
C. They provide products to service providers based on outputs.
D. They allow service consumers to achieve a desired result.
Question #2
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
A. Each iteration should be designed before starting the initiative and implemented without feedback
B. Feedback should only be taken into account when one iteration fails to meet its objective
C. Each iteration should be continually re-evaluated based on feedback
D. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
Question #3
Which is described by the 'organizations and people' dimension of service management?
A. Workflows and controls
B. Inputs and outputs
C. Contracts and agreement
D. Communication and collaboration
Question #4
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
A. relationships
B. organizations
C. services
D. outcomes
Question #5
Which statement about the 'service desk1 practice is CORRECT?
A. It provides a link with stakeholders at strategic and tactical levels
B. It needs a practical understanding of the business processes
C. It investigates the cause of incidents
D. It carries out change assessment and authorization
Solutions:
| Question #1 Answer: D | Question #2 Answer: C | Question #3 Answer: D | Question #4 Answer: C | Question #5 Answer: B |
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