PDF Version DemoWGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
| Exam Name: | Operations Management Objective Assessment |
| Exam Number: | C215 (VDC2) |
| Available Languages: | English |
| Certificate Validity Period: | No expiration (course completion within degree program requirements) |
| Exam Duration: | 120 minutes |
| Exam Price: | Included in WGU tuition (no separate exam fee) |
| Real Exam Qty: | Typically ~50–70 multiple-choice questions (exact count may vary) |
| Passing Score: | Competency-based (Pass = Demonstrated proficiency; no fixed numeric score published) |
| Exam Format: | Multiple-choice, Objective assessment, Online proctored exam |
| Recommended Training: | WGU Course Material (C215 Operations Management) |
| Exam Registration: | WGU Student Portal |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment via WGU learning platform |
| Pre Condition: | No formal prerequisites beyond enrollment in WGU program requirements |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Topic 2: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 3: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 4: Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Topic 5: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 6: Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics - Inventory Models and Control Systems |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is the common theme in total quality management (TQM) across all functions in an organization?
A) To reward people rather than teams
B) To satisfy customer needs
C) To ensure profit from product changes
D) To enhance management software
2. Which capacity planning measurement tells how much capacity a company is using?
A) Design capacity
B) Capacity focus
C) Capacity utilization
D) Effective capacity
3. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A) When the company's distribution costs are the lowest in the industry
B) When the company can no longer accurately forecast its transportation costs
C) When new federal regulations give the company a competitive advantage
D) When the company determines that distribution is no longer a core function
4. Which total quality management (TQM) process was developed to stress management's responsibility for quality?
A) Statistical quality control charts
B) Product design quality
C) 14 points for quality improvement
D) Fitness quality for use
5. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
A) By using the transportation method
B) By using the center-of-gravity approach
C) By using the break-even analysis
D) By using the load-distance model
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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