Pegasystems PEGACPDC23V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant 23 |
| Exam Number: | PEGACPDC23V1 |
| Real Exam Qty: | 60 |
| Exam Price: | $175–$190 USD (excluding taxes) |
| Certificate Validity Period: | Valid indefinitely (no expiration) |
| Passing Score: | 70% |
| Related Certifications: | Pega Certified Senior System Architect (CSSA) Pega Certified System Architect (CSA) |
| Exam Duration: | 90 minutes |
| Exam Format: | Drag-and-drop, Multiple-response, Multiple-choice, Scenario-based |
| Available Languages: | English |
| Recommended Training: | Pega Academy Customer Decision Hub Learning Path Pega Decisioning Foundation Course |
| Exam Registration: | Pearson VUE Registration Pega Academy Exam Page |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Pega CSA certification, basic knowledge of Pega Customer Decision Hub, and hands-on decisioning experience |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Omnichannel Delivery | 10% | - Third-party distributor sharing - Email and web channel integration - Real-time containers |
| Topic 2: Business Agility & Change Management | 10% | - Iterative updates to decision logic - Monitor performance and tuning - Governance and deployment |
| Topic 3: Engagement Policies | 12% | - Manage customer journeys - Define customer engagement rules - Create engagement strategies |
| Topic 4: Decision Strategies | 25% | - Implement eligibility and segmentation rules - Simulate and optimize outcomes - Integrate predictive models - Build and test decision strategies |
| Topic 5: Next-Best-Action Concepts | 10% | - Define starting population - 1:1 customer engagement fundamentals - Customer Decision Hub overview - Always-on outbound essentials |
| Topic 6: Contact Policies and Volume Constraints | 13% | - Control action overexposure - Set contact frequency limits - Manage outbound volume caps |
| Topic 7: Actions and Treatments | 12% | - Configure web and outbound offers - Define and manage customer actions - Design treatment strategies |
| Topic 8: AI and Arbitration | 8% | - Apply business levers - Action arbitration logic - AI-driven prioritization |
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