Pegasystems PEGACPDC26V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant 26 |
| Exam Number: | PEGACPDC26V1 |
| Exam Format: | Multiple choice, Scenario-based, Drag-and-drop |
| Related Certifications: | Certified Pega Decisioning Consultant Certified Pega Lead Decisioning Architect |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 60 |
| Exam Way: | Pearson VUE proctored exam; available at a test center or through Online Proctored delivery |
| Pre Condition: | Decisioning Consultant |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Agility for One-to-One Customer Engagement | - Change request types - Change management process - Life cycle of a change request - Agility in a customer engagement project - Updating existing actions - Implementing business changes using Revision Manager - Launching a new offer on web - Building your business operations team |
| Topic 2: AI and Arbitration | - Action prioritization with AI - Prioritize actions with business levers - Action arbitration |
| Topic 3: Channels | - Send offer emails - Real-time containers - Create a real-time container - Share action details with third-party distributors |
| Topic 4: Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
| Topic 5: Actions and Treatments | - Define and manage customer actions - Define an action for outbound - Present a single offer on the web |
| Topic 6: Decision Strategies | - Create eligibility rules using customer risk segments - Create engagement strategies using customer credit score - Create and understand decision strategies |
| Topic 7: Next-Best-Action Concepts | - Essentials of always-on outbound - Optimize the next-best-action strategy - One-to-one customer engagement - Define the starting population - Optimize the customer value in the contact center |
| Topic 8: Contact Policy and Volume Constraints | - Avoid overexposure of actions - Limit action volume on outbound - Avoid overexposure of actions on outbound |
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