Pegasystems PEGAPCDC84V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 84V1 |
| Exam Number: | PEGAPCDC84V1 |
| Related Certifications: | Pega Certified Senior Decisioning Consultant Pega Certified Decisioning Architect |
| Exam Price: | $175 USD |
| Certificate Validity Period: | No expiration |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Drag and Drop, Multiple Choice, Scenario-based |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Recommended Training: | Official Exam Blueprint PDF Pega Customer Decision Hub Training |
| Exam Registration: | Pearson VUE Registration Pega Academy Exam Page |
| Exam Way: | Online proctored or onsite test center via Pearson VUE; retired as of January 31, 2021 |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Pega Customer Decision Hub |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant-1 |
Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 18% | - Prevent action overexposure - Set volume constraints for outbound - Limit contact frequency across channels - Configure tracking periods |
| Topic 2: AI and Arbitration | 10% | - Business levers for ranking - Adaptive Decision Manager usage - AI-driven prioritization - Action arbitration logic |
| Topic 3: Decision Strategies | 23% | - Run simulations and analysis - Build and test decision strategies - Strategy components and flow - Integrate predictive/adaptive models - Apply eligibility and prioritization rules |
| Topic 4: Next-Best-Action Concepts | 12% | - Always-on outbound essentials - Optimize customer value in contact center - Define starting population - One-to-one customer engagement |
| Topic 5: Actions and Treatments | 15% | - Configure actions for outbound - Define and manage customer actions - Present offers on web channels |
| Topic 6: Channels | 10% | - Mobile and contact center integration - Email treatment delivery - Share action details externally - Real-time container setup |
| Topic 7: Engagement Policies | 12% | - Define customer engagement policies - Create engagement strategies |
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