SAP P_CRMSRV_70 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Professional - Service with SAP CRM 7.0 |
| Exam Number: | P_CRMSRV_70 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English, German |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Typically no fixed expiry (subject to SAP certification policy updates) |
| Real Exam Qty: | 80 |
| Exam Price: | Approx. 500 USD |
| Related Certifications: | SAP CRM 7.0 Certification Path SAP Certified Application Associate - SAP CRM |
| Exam Way: | Online proctored or test center (via SAP Certification Hub / authorized exam providers) |
| Pre Condition: | Recommended knowledge of SAP CRM 7.0 service processes and business transaction handling |
| Official Syllabus URL: | https://training.sap.com |
SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CRM Middleware and Integration | - Data Synchronization - System Integration Concepts |
| Topic 2: Customizing and Configuration | - Business Transaction Customizing - Service Configuration Settings |
| Topic 3: Installed Base Management | - Installed Base Structure - Equipment and Product Tracking |
| Topic 4: Service Fundamentals in SAP CRM | - Overview of SAP CRM Service Processes - Service Lifecycle Concepts |
| Topic 5: Interaction Center WebClient | - Agent Desktop Functions - Customer Interaction Handling |
| Topic 6: Service Order Management | - Service Order Customization - Service Order Creation and Processing |
| Topic 7: Complaints and Returns Processing | - Returns and Repairs Management - Complaint Handling Procedures |
| Topic 8: Reporting and Analytics | - Service Reporting Tools - Key Performance Indicators (KPIs) |
| Topic 9: Service Contracts and Warranties | - Service Contract Management - Warranty Processing |
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