PDF Version DemoSalesforce Plat-UX-102 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Strategy Designer (Plat-UX-102) |
| Exam Number: | Plat-UX-102 |
| Related Certifications: | Salesforce Certified UX Designer Salesforce Certified Experience Cloud Consultant Salesforce Certified Platform Administrator |
| Exam Price: | $200 USD (varies by region) |
| Passing Score: | 70% |
| Exam Format: | Scenario-based questions, Multiple choice |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | Not explicitly defined (Salesforce certifications typically require maintenance via Trailhead maintenance modules) |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Available Languages: | English, Japanese |
| Recommended Training: | Salesforce Strategy Designer Trailmix (Trailhead) Platform Strategy Designer Prep Path |
| Exam Registration: | Salesforce Webassessor Scheduling Salesforce Certification Registration |
| Sample Questions: | Salesforce Plat-UX-102 Sample Questions |
| Exam Way: | Proctored online exam or onsite testing center |
| Pre Condition: | Recommended 3+ years experience in strategy design or UX/product roles and 1–2 years experience on Salesforce Platform |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/strategydesigner |
Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Value Design | - Strategic direction
|
| Topic 2: Tools and Artifacts | - Co-creation methods
|
| Topic 3: Intangible Deliverables | - Stakeholder alignment
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Question #1
Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?
A. Commerce Cloud
B. Marketing Cloud
C. Revenue Cloud
Question #2
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?
A. Unify platforms and centralize support operations to save customers time and reduce business costs.
B. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
Question #3
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
A. Solve for one, extend to many through a persona spectrum.
B. Use Jobs to Be Done to increase empathy with the audience.
C. Hold focus groups with traditionally underrepresented participants.
Question #4
A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?
A. Share research insights to build a deeper understanding and urgency around the problems to solve.
B. Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.
C. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
Question #5
Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?
A. Invite users to co-create as accessibility experts.
B. Conduct an empathy workshop to understand the audience.
C. Ideate marketing concepts to reach new audiences.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: A |
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