PDF Version DemoWGU Principles of Management at Western Governors University(IAC1) Sample Questions:
1. Why might a company choose to adopt an organic structure instead of a mechanistic structure? Choose 1 answer
A) It is less rigid and emphasizes flexibility.
B) It is more stable than a bureaucracy.
C) It has formal lines of authority.
D) It is efficient and controlled in a stable environment.
2. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer
A) Liaison concept
B) Strategic relationship
C) Tactical strategy
D) Strategic triangle
3. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
A) Customer connection society
B) Customer association organization
C) Customer relationship management
D) Customer liaison policy
4. What is a common element of an effective diversity training program? Choose 1 answer
A) Completing a skills inventory
B) Building awareness
C) Analyzing feedback
D) Identifying informal networks
5. In which situation does religious preference inappropriately affect decision making? Choose 1 answer
A) An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
B) A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
C) A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
D) A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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