PDF Version DemoAvaya 3001 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Configuration and Maintenance Exam |
| Exam Number: | 3001 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Exam Price: | $125 USD |
| Real Exam Qty: | 78–84 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Design Specialist (ACDS) |
| Recommended Training: | Avaya IP Office Configuration and Maintenance Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3001 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended 1–2 years hands-on experience with Avaya IP Office systems; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice Messaging & Applications | 20% | - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup - ContactStore Call Recording - System Status & Monitoring Tools |
| Topic 2: System Configuration & IP Office Manager | 25% | - Installation and Initial Setup - User, Group and Extension Configuration - Short Codes and ARS Dial Plans - Trunk Configuration (Analog, ISDN, SIP) |
| Topic 3: IP Office System Architecture & Hardware | 20% | - Expansion Modules and Cards - SD Card Management and File Structure - Licensing and Edition Types - IP500v2 and IP500 Control Units |
| Topic 4: Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades - Backup and Restore Procedures - Log Analysis and Diagnostics |
| Topic 5: Networking & SCN | 15% | - IP Trunks and Media Path - DHCP, DNS and QoS Configuration - Small Community Networking (SCN) |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
A) SET LIC 1
B) SET SMBLIC 1
C) SET PHNIC 011
D) SET AUTH 0
2. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
A) There is no limit.
B) Limited to the number of Systems in an SCN
C) One backup per system
D) Not a supported feature
3. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) System Monitor with default filters
B) System Monitor with ISDN L3 filter options enabled
C) Debug Manager on DTE port
D) SSA Snapshot
4. Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM Pro Client?
A) Set User Variable Action
B) Test Condition Action
C) Test User Action
D) Test User Variable Action
5. Before attempting to connect an IP Office to a one-X@ Portal server, which settings must you check?
A) Security Settings
B) User Rights
C) Hunt Group Settings
D) Time Profiles
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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